Terms and Conditions


Vichitra Collection started its journey in the year 1996 and has been serving textiles and handicrafts products to customers for over 25 years, products include handloom sarees, fabrics; unstitched suits, stoles, scarves and hand crafted artifacts. Vichitra Collection is seriously concerned about the promotion of rural handloom products of India made by our family of weavers and artisans.

 We are engaged in production and retailing of fabrics, apparel and home furnishings having outlets in Delhi and now our products available through our e-commerce website www.vichitracollection.com.


The present document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

For the purpose of these Terms of Use, wherever the context so require "You" shall mean any natural or legal person who has agreed to become a member of the Website by providing Registration Data while registering on the Website as Registered User of www.vichitracollection.com

The customer by using www.vichitracollection.com as a registered user agrees to be bound by the terms and conditions, policies of our website. Any customer willing to use our website may create an account by providing true, accurate and complete information as to name, address, email, phone number, and thus avail the services. Please note that we rely on the information you have provided to us at the time of creating an account for verifying your details and further for delivery purposes and communication of any attractive offers from time to time.

www.vichitracollection.com  reserves the right to change, amend, modify or update the policies, terms and conditions from time to time, without any notice and the revised terms and conditions would be available on website, hence customers are requested to read the same carefully.

You agree that the Company may appoint any third party service provider, including but not restricted to one or more of the Company's affiliate to provide backend operations and support as instructed by the Company from time to time including but not limited to collection, processing and remittance of the Transaction Price using the existing authorized banking infrastructure to provide enabling support facility for collection and remittance of payment including but not limited to the Logistics Partner.


The prices mentioned for the products includes GST and shipping is free within India, (please see our shipping policy). The customer can make the payment by either ways   (i) online payment using net banking, debit/credit cards through our payment gateway partners.

For this purpose we may enter into agreements with third party payment gateway aggregators and financial institutions authorized by the Reserve Bank of India for collection, refund and remittance and to facilitate payment or  (ii) a direct payment to us via bank transfer/Neft.

Payment is to be made in advance by purchasing the product or service that you need through our secure shopping cart.

Once payment is received, your purchase will be scheduled to be completed and you will receive the email to that effect.

By placing your order on our website, you agree to our terms and that all sales are final.


In no event shall “www.vichitracollection.com” be liable for any special, incidental, indirect or consequential damages of any kind in connection with this agreement, even if “Vichitra Collection” has been informed in advance of the possibility of such damages.

  1. An return or refund  is not possible if:
  •          The products do not have the price tags intact.
  •          The blouse piece has been detached from the saree.
  •          The blouse or suit has been stitched.
  •          The Pico, falls or tussling has been done
  •          Any kind of alteration made to the product.

Please do not send back any item without consulting with us at inquiry@vichitracollection.com or at our customer care number: 011-49847256